Store Policies & Privacy

COPYRIGHT & INTELLECTUAL PROPERTY

All designs, products, images, graphics, logos, original artwork, and content within this document and associated websites are the exclusive property of Saw & Steel, LLC and protected under applicable copyright and intellectual property laws. Unauthorized use, reproduction, distribution, modification, or commercial exploitation of these materials without express written consent is strictly prohibited and may result in legal action.

RETURNS

Saw & Steel, LLC has a no-return policy. However, customer satisfaction is important to us. If you encounter an issue with your purchase, please contact us promptly at sawandsteel@gmail.com within 48 hours of receiving your item.

Shipping Damage

We meticulously package our products to ensure safe transit, including clearly marking packages as fragile. However, we are not liable for damage or loss after the package leaves our facility.

If you notice damage at the time of delivery:

  • DO NOT accept delivery

  • Take clear photographs of the damaged package/product

  • Obtain paperwork or documentation from the carrier, if possible

  • Refuse the delivery clearly noting damage to the carrier

  • Contact us immediately at sawandsteel@gmail.com with photos and details to assist with filing a carrier claim

Product Usage

Products must be used only for their intended purposes. Saw & Steel, LLC will not be held responsible for any damage, deterioration, malfunction, or injury resulting from:

  • Alterations or modifications of the product

  • Misuse or improper handling

  • Neglect or lack of proper maintenance

  • Exposure to extreme moisture or environmental conditions

PRIVACY POLICY

Effective Date: [07/25]

Saw & Steel, LLC values your privacy. This policy explains how we collect, use, and protect your information when you interact with our website.

Information We Collect

  • Contact and shipping details you provide during checkout

  • Payment information processed securely by third-party providers

  • Basic technical data (e.g., browser type, IP address) to improve site performance

How We Use Your Information

  • To process and ship your orders

  • To communicate with you about your purchase

  • To improve our services and website functionality

Sharing of Information

We only share your information with:

  • Trusted third-party services (e.g., payment processors, shipping providers, analytics tools)

  • Legal authorities, if required by law

We do not sell your personal data.

Cookies & Tracking

We use cookies and analytics tools to understand website usage and improve your experience. You can manage cookie preferences in your browser settings.

Data Security

We take reasonable steps to protect your information but cannot guarantee absolute security.

Contact Us

If you have any questions about this policy or wish to update or delete your information, please contact us at: sawandsteel@gmail.com